Why did I receive an account closure notice?

If you received an account closure notice, your KH card account is scheduled to be closed within 30 days. Accounts that have been inactive for 18 months are automatically closed.

Account Limitations

During the 30-day timeframe, your in-app functionality will be limited to:

• Viewing account statements
• Confirming and updating personal information
• Moving funds off of the account

The following features will no longer be available:

• Your KH card will be deactivated
• No new deposits, withdrawals, recurring payments, or inbound transfers will be processed

What Should I Do Next?

We recommend reaching out via our in-app chat support to keep your account open

If you do not wish to keep the account open, you can transfer any funds out via your preferred transfer method.

Branch is not a bank. Banking services are provided by Lead Bank, Member FDIC and Evolve Bank & Trust, Member FDIC, which are Branch’s bank partners. The name of the bank partner for your account is listed on the back of your debit card and can also be found in the Branch App under “Your Account Information”. FDIC insurance only applies to eligible accounts should the bank holding your funds fail. Branch Mastercard Debit Cards are issued by Evolve Bank & Trust or Lead Bank, Member FDIC, as applicable, pursuant to a license from Mastercard and may be used everywhere Mastercard debit cards are accepted.