How do I delete my KH Card Account?

We're sorry to hear that you want to delete your account. 

Here are a few things to check before we can assist you with deactivating your Account:

1. Do you have a negative/outstanding account balance?
2. Do you have pending transactions?
3. Are you expecting a merchant refund to your account?
4. Do you have an open dispute?

• If you answered yes to any of the questions above:
  • We will not be able to move forward with closing your account. We would recommend reaching out once you can answer no to the questions above.

• If you answered no to all of the questions above:
  • Please reach out to us to have your account fully deactivated.

Branch is not a bank. Banking services are provided by Lead Bank, Member FDIC and Evolve Bank & Trust, Member FDIC, which are Branch’s bank partners. The name of the bank partner for your account is listed on the back of your debit card and can also be found in the Branch App under “Your Account Information”. FDIC insurance only applies to eligible accounts should the bank holding your funds fail. Branch Mastercard Debit Cards are issued by Evolve Bank & Trust or Lead Bank, Member FDIC, as applicable, pursuant to a license from Mastercard and may be used everywhere Mastercard debit cards are accepted.