Why am I not receiving the text code to login?

To ensure that you can receive verification texts, please follow these troubleshooting tips:

Troubleshooting Tips

• Ensure you're entering only the 10 digits of your phone number, with no extra characters.
• Use a conventional phone number, not one generated by an app.
• Verify that you’re connected to WiFi or have a stable network connection.

Steps to Re-subscribe

If you're still experiencing issues and want to start receiving verification codes again, you can take the following steps:

• Send a text message with the word "START" to the following phone number: [phone].
• Once you've sent the message, you should receive a confirmation that you have been successfully re-subscribed.

Unblocking a Number

Apple iOS Device

1. Go to Settings.
2. Tap Phone or Messages.
3. Select Blocked Contacts.
4. Check if the number [phone] is blocked.
5. If blocked, tap Edit and remove the number by tapping the red minus symbol (-).
6. Test if you can now receive messages.

Android device

1. Open the Phone app.
2. Tap the three-dot menu in the top right.
3. Go to Settings > Blocked numbers.
4. Find the blocked number, and tap the "X" or Unblock option.

Still need help?

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Important to Note:

• For a more effective resolution, providing screenshots of any specific error messages you encounter would be extremely beneficial.
• If issues persist, contact your cell provider to check for blocked numbers or spam settings.
• For more detailed instructions, refer to your device's operating system (iOS/Android) documentation.

Branch is not a bank. Banking services are provided by Lead Bank, Member FDIC and Evolve Bank & Trust, Member FDIC, which are Branch’s bank partners. The name of the bank partner for your account is listed on the back of your debit card and can also be found in the Branch App under “Your Account Information”. FDIC insurance only applies to eligible accounts should the bank holding your funds fail. Branch Mastercard Debit Cards are issued by Evolve Bank & Trust or Lead Bank, Member FDIC, as applicable, pursuant to a license from Mastercard and may be used everywhere Mastercard debit cards are accepted.