How do I reset my passcode?

Your six-digit Wallet passcode secures access to your account. If you need to reset your passcode, follow the steps below.

Resetting Your Passcode While Logged Out

1. Tap I Already Have an Account.
2. Enter your phone number.
3. Enter the code that was sent via text.
4. Tap Forgot Passcode when prompted to enter your Wallet passcode.
5. Enter and confirm your desired passcode.
6. Check your email address on file for a reset link.
7. Tap Reset Passcode in the email.
   • This step must be done on the device with our application installed on it.
8. Enter your new passcode when prompted in our application.

Resetting Your Passcode While Logged In

1. Navigate to the Account tab.
2. Tap Passcode.
3. Tap Reset Passcode.
4. Enter and confirm your desired passcode.
5. Check your email address on file for a reset link.
6. Tap Reset Passcode in the email.
   • This step must be done on the device with our application installed on it.

Adjusting the "On Launch" Passcode Setting

1. Navigate to the Account Tab.
2. Tap Passcode.
3. Tap the toggle switch next to On Launch to choose whether or not the app will require the passcode every time it's accessed.
   • When On Launch is switched on, your passcode will be required every time the app is accessed. We highly recommend leaving this setting on for security purposes.
   • When On Launch is switched off, your passcode will not be required to access the app but will be required for other tasks such as initiating transfers.

Important to Note:

• If you are having difficulties locating the Passcode Reset Request email, check all of your email folders (Inbox, Spam/Junk, Promotions, etc.), and/or try searching for "Passcode Reset" in your email application.
• If something does not work as expected with these processes, ensure your app, and device, are up to date. Navigate to your device's App Store/Play Store to verify if an update is available. If you need help updating your device, consult the manufacturer.

Branch is not a bank. Banking services are provided by Lead Bank, Member FDIC and Evolve Bank & Trust, Member FDIC, which are Branch’s bank partners. The name of the bank partner for your account is listed on the back of your debit card and can also be found in the Branch App under “Your Account Information”. FDIC insurance only applies to eligible accounts should the bank holding your funds fail. Branch Mastercard Debit Cards are issued by Evolve Bank & Trust or Lead Bank, Member FDIC, as applicable, pursuant to a license from Mastercard and may be used everywhere Mastercard debit cards are accepted.