How do I handle an account number change?

If your account number has recently changed, it's essential to take a few proactive steps to ensure a smooth transition.

Updating External Financial Connections

• If your account number has been updated, it's crucial to inform any external financial institutions, auto payments, billers, or depositors.
• This includes entities like your utility company, vehicle payment provider, government assistance programs, or employers who directly deposit funds into your account. Contact them promptly with your new account number to avoid any service disruptions.

Where to Find Your New Account Number

Locating your updated account number is simple within the app. Follow these steps:

1. Navigate to the Wallet tab in the app.
2. Tap the (i) in the upper right-hand corner.
3. You'll find your account and routing number, which you can securely share with a trusted resource.

In the Wallet tab, tap on the ⓘ icon to view your account and routing numbers

Important to Note:

• Account Numbers are not available for Essential or Minor accounts.
• If you'd like to learn more about Essential account features and limitations, please see: What can I do with an Essential account?
   

Branch is not a bank. Banking services are provided by Lead Bank, Member FDIC and Evolve Bank & Trust, Member FDIC, which are Branch’s bank partners. The name of the bank partner for your account is listed on the back of your debit card and can also be found in the Branch App under “Your Account Information”. FDIC insurance only applies to eligible accounts should the bank holding your funds fail. Branch Mastercard Debit Cards are issued by Evolve Bank & Trust or Lead Bank, Member FDIC, as applicable, pursuant to a license from Mastercard and may be used everywhere Mastercard debit cards are accepted.