How do I update my phone number?

Your phone number is used to access your account. If you have a new phone number and are trying to access your account, here is how you can regain access, and update your profile with your new number.

Updating your phone number if you are logged out of your account:

1. Tap I Already Have an Account on the launch page of our app.
2. Tap Find Account below the phone number entry box.
3. Enter your old phone number.
4. Enter your Wallet passcode.
5. Enter your new phone number.
6. Enter the six-digit verification code that was sent to your new number.
7. Check your email address on file for a reset link, and tap Verify Phone Number in the email. 
   • The link is expected to bring you back to our app signed in, and your number updated in our systems. This step must be done on the device with our application installed on it.

Updating your phone number if you are logged in with full access to your account: 

1. Navigate to the Account tab (icon of a person).
2. Tap Profile.
3. Enter your wallet passcode to access your profile settings.
4. Tap Update next to your existing phone number.
5. Enter your new phone number.
6. Enter the six-digit verification code that was sent to your new number.
7. Check your email address on file for a reset link, and tap Verify Phone Number in the email.
   • The link is expected to bring you back to our app still signed in, and your number updated in our systems. This step must be done on the device with our application installed on it.

Important to Note:

• If you have a new phone number, do not attempt to create a new account. If you have already created a second account with your new phone number, contact support.
• If you're having difficulties locating the Phone Number Change email, check all of your email folders (Inbox, Spam/Junk, Promotions, etc.), and/or try searching for "Passcode Reset" in your email application.
• If something doesn't work as expected with these processes, ensure your app and device are up to date. Head to your device's App Store/Play Store to verify if an update is available. If you need help updating your device, consult the manufacturer.

Branch is not a bank. Banking services are provided by Lead Bank, Member FDIC and Evolve Bank & Trust, Member FDIC, which are Branch’s bank partners. The name of the bank partner for your account is listed on the back of your debit card and can also be found in the Branch App under “Your Account Information”. FDIC insurance only applies to eligible accounts should the bank holding your funds fail. Branch Mastercard Debit Cards are issued by Evolve Bank & Trust or Lead Bank, Member FDIC, as applicable, pursuant to a license from Mastercard and may be used everywhere Mastercard debit cards are accepted.