What do I do if I notice an unauthorized or fraudulent charge?

First things first, if you notice an unauthorized or fraudulent transaction, visit the KH Card app and lock your card immediately, which will prevent further charges to your card. Next, file a dispute.

Lock Your Card

1. Navigate to the Wallet tab.

2. Tap on the three dots on the card pictured to access the Card Controls menu.

3. Tap on the toggle switch next to "Lock card" to lock your card and prevent further, unauthorized transactions.

When your card is locked, it shows a "locked" status and the toggle switch is colored blue

File a Dispute in the App

There are two ways to file a dispute in the app.

Wallet Tab

1. In the Wallet tab, scroll down to Transactions.
2. Tap on the transaction(s) you wish to dispute to open the transaction details screen.
3. Scroll down to the "Actions" section.
4. Tap on Dispute transaction.

Disputing a transaction from the Wallet tab

Account Tab

1. Navigate to the Account tab.
2. Scroll down to the "Wallet" section.
3. Tap on View Disputes.

Disputing a transaction from the Account tab

Branch is not a bank. Banking services are provided by Lead Bank, Member FDIC and Evolve Bank & Trust, Member FDIC, which are Branch’s bank partners. The name of the bank partner for your account is listed on the back of your debit card and can also be found in the Branch App under “Your Account Information”. FDIC insurance only applies to eligible accounts should the bank holding your funds fail. Branch Mastercard Debit Cards are issued by Evolve Bank & Trust or Lead Bank, Member FDIC, as applicable, pursuant to a license from Mastercard and may be used everywhere Mastercard debit cards are accepted.