Why has my recurring payment stopped?

Recurring payments can stop for a few reasons. The most common is that your card information needs to be updated with the merchant. This can happen if your card has expired, been replaced, or if there's a temporary issue with the payment processing.

What should I do?

To re-establish your recurring payments, simply follow these steps to update your Branch Card information with the merchant.

1. Log in to Your Merchant Account 
   Go to the merchant's website or app and sign in to your account.
2. Find Your Payment Settings 
   Navigate to a section like "Account Settings," "Payment Methods," or "Wallet."
3. Remove Your Existing Branch Card 
   Look for the Branch debit card you have on file. Select the option to "Remove" or "Delete" it. You may be asked to confirm this action.
4. Add Your Card Again 
   Once the old card is removed, select "Add a new payment method."
5. Enter Your Branch Card Details 
   Carefully enter your current Branch debit card number, expiration date, and the CVV/CVC code (the 3- or 4-digit security code on the back of your card). You can also find these details in your Branch app.
6. Save Your Changes 
   After entering your card details, be sure to save the new payment method. The merchant may perform a small, temporary authorization charge to verify your card.

Branch is not a bank. Banking services are provided by Lead Bank, Member FDIC and Evolve Bank & Trust, Member FDIC, which are Branch’s bank partners. The name of the bank partner for your account is listed on the back of your debit card and can also be found in the Branch App under “Your Account Information”. FDIC insurance only applies to eligible accounts should the bank holding your funds fail. Branch Mastercard Debit Cards are issued by Evolve Bank & Trust or Lead Bank, Member FDIC, as applicable, pursuant to a license from Mastercard and may be used everywhere Mastercard debit cards are accepted.